Introduction
SettleInn Transport Inc. (“SettleInn DriveU”, “we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our ride-hailing and related services.
1. Information We Collect
- Personal Information: Name, phone number, email, address, account credentials.
- Ride & Usage Data: Trip requests, locations, pick-up and drop-off details, timestamps, in-app interactions.
- Payment Information: Billing details processed through PCI DSS Level 1 compliant payment processors (we do not store or process card numbers directly).
- Device & Technical Data: IP address, device identifiers, operating system, app usage logs.
- Compliance & Safety Data: Driver credentials, background check confirmation, and customer support interactions.
2. How We Use Your Information
- Provide, operate, and improve our ride-hailing services.
- Process payments securely in compliance with PCI DSS requirements.
- Verify identity, ensure safety, and prevent fraud.
- Communicate with you regarding trips, promotions, and updates.
- Comply with legal, regulatory, and law enforcement obligations.
3. How We Share Information
We may share your information in the following circumstances:
- Service Provision: With drivers, to enable ride fulfillment.
- Payment Processing: With trusted PCI DSS-certified payment partners.
- Legal Compliance: With regulators, law enforcement, or courts as required by law.
- Business Operations: With vendors providing IT, security, analytics, or support services under strict data protection agreements.
- Corporate Transactions: If SettleInn DriveU undergoes a merger, acquisition, or asset sale.
We do not sell your personal information to third parties.
4. Data Security
- End-to-end encryption during transmission.
- Restricted access to personal information on a need-to-know basis.
- Use of PCI DSS-compliant partners for all payment-related transactions.
- Regular monitoring and review of security practices.
5. Data Retention
We retain personal data only for as long as necessary to provide our services, comply with legal requirements, and resolve disputes. Once no longer needed, information is securely deleted or anonymized.
6. Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal information we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal data, subject to legal and contractual restrictions.
- Withdraw consent to certain processing activities.
To exercise your rights, contact us using the details below.
7. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
8. International Data Transfers
If you access our services from outside Canada, your data may be transferred and processed in Canada, where data protection laws may differ from those in your jurisdiction.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website and app, and the “Effective Date” will be revised accordingly.
10. Contact Us
If you have questions or concerns about this Privacy Policy or how your information is handled, you may contact us at:
SettleInn Transport Inc. (DBA SettleInn DriveU)
124 Cedar Street, Sudbury, ON P3E 3L6
📧 Contact@settleinn.app
☎️ +1 249-360-0777